Privacy policy

Siesta Heron Suites & Villas is managed by M&M Property Management Group, 1730 Stickney Point Road, Sarasota, FL 34231. This page says what we collect when you use this website, what we do with it, and how to reach us about it.

What we collect

When you book. Your name, email address, phone number, billing address, the dates and suite you booked, the number of guests, and anything you write in the special requests box. This is what a reservation is.

When you contact us. Whatever you put in the contact form: name, email, phone, the dates you are asking about and your message. We keep it so a person can answer you.

When you join the mailing list. Your email address. We send a confirmation first and add you only after you click it. Every email we send has an unsubscribe link.

When you visit. Our hosting provider records the usual server log: IP address, browser, pages requested, time. The pages load fonts from Google Fonts and photos from our own image host, so those servers see your IP address when the page loads.

Website analytics

This website uses Google Analytics 4, a service of Google LLC, to count visits and see which pages people use. When a page loads, your browser fetches Google’s analytics script and sends Google the page address, the page title, the site that sent you, your browser and device type, screen size and language, and your IP address, which Google uses to estimate a general location. Google Analytics sets first-party cookies named _ga and _ga_ followed by an ID. They hold a random identifier so that repeat visits can be counted.

Before a page address is sent, we remove everything after the page path except standard campaign tags such as utm_source. Reservation links, search dates, checkout details and payment references are therefore not sent. We do not send names, email addresses, phone numbers or payment details to Google Analytics. Google signals and advertising personalisation are turned off, no advertising cookies are set, and this data is not used for advertising.

You can block or delete these cookies in your browser settings, or install Google’s opt-out browser add-on from tools.google.com/dlpage/gaoptout.

What we do with it

We use it to take and manage your reservation, answer your questions, send the emails you asked for, and meet our tax and record-keeping obligations. We do not sell it.

We share it with the providers that run this for us: our booking system, our email delivery service, and, when a card payment is taken, our payment processor. Card numbers are entered on the processor's form and are not stored on our systems. We disclose information when the law requires it.

Automated processing of your messages

When you contact us by email, text message, web form or phone, the content of your message — including any contact details you type into it — may be processed by automated systems, including artificial-intelligence services provided by third parties such as Anthropic, PBC, to understand your request, draft replies and route it to the right person. These providers process your message on our behalf under contract, do not use it to train their models, and retain it only as long as needed to provide the service. Your reservation, payment and identity records are not shared with these providers. A person reviews any decision that affects your booking, your money or your stay. You may ask us to handle your request without automated processing by calling 888-941-7368.

Financial institutions

M&M Property Management Group, LLC uses Plaid Inc. (“Plaid”) to gather your data from financial institutions. By using the Service, you grant M&M Property Management Group, LLC the right, power, and authority to act on your behalf to access and transmit your personal and financial information from your relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid.

How long we keep it

Reservation records are kept for as long as the reservation and our tax and accounting obligations require. Contact-form notes are kept until answered and for a reasonable time after. Mailing-list addresses are kept until you unsubscribe.

Your choices

To see, correct or delete what we hold about you, or to be removed from the mailing list, call 888.941.RENT or write to the office address above. The unsubscribe link in any email works at once.

Changes

If this policy changes, the date at the top changes with it.